FAQ's

You can shop via our currency converter on our online store. Your credit card will be charged in your countries currency and then converted to your local currency by your bank on your account statement. Please note, that Fantastic Baby Shakalaka is an Australian registered business therefore, an international transaction fee may also be charged by your bank if you are outside Australia.

Credit Cards: We accept Visa, MasterCard, Amex via Shopify Payments.

Apple Pay is available for customers completing their purchase via compatible Apple devices.

Paypal is available for customers with registered accounts.

AfterPay is another 4-instalment payment option, is available to Australian based customers, so you can shop now and pay later.

Google Pay is also available for customers with registered accounts.

You can contact us by sending an e-mail to hola@fantasticbabyshakalaka.com and one of our customer service team will get back to you as soon as possible. Our customer service team is available online 5 days a week, Monday - Friday enquiries sent on a weekend or public holiday will be responded to the following business day.

We understand that sometimes things just don't work out, therefore, FBSH will accept returns and exchanges on full price purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns need to be sent to our returns centre in Melbourne Australia. See the Returns and Exchanges page for more information.

WHAT IF MY ORDER IS MISSING AN ITEM(S)?

Each order upon picking and packing prior to dispatch is weighed to confirm inclusion of all ordered items. Upon dispatch the courier confirms weight of the parcel. FBSH cannot be held responsible for missing items when courier and fulfillment centre confirmed delivery of all ordered items via visual and written confirmation. Please email us straight away at hola@fantasticbabyshakalaka.com so we can review the matter. Claims for reimbursement must be made between the buyer and carrier.

Pls contact us at hola@fantasticbabyshakalaka.com and if we have not yet packed and shipped out your order, we are more then happy to make any size or colour exchange for you. But once an order is shipped you will need to go through our normal returns process. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.

Fantastic Baby Shakalaka cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping and product details carefully before submitting your order.