General Policy
We want you to love your purchase! If something isn't right, we offer:
- Exchange - for another size or color of the same style
- Store Credit - valid for 24 months
- Refunds - only for faulty or incorrect items
Important: We no longer accept returns for change of mind or wrong size. Customer pays shipping unless the item is faulty or incorrect.
Domestic Returns (Australia)
- Items must be returned within 14 days of delivery
- You may only exchange for another size or colour of the same style (if available)
- If your preferred size or colour is unavailable → we'll issue store credit (valid for 24 months)
- Return shipping costs are paid by the customer unless the item is faulty or incorrect
- Returns will only be accepted if the item is deemed faulty or incorrect
International Orders
- Items must be returned within 30 days of delivery
- We do not offer exchanges for international orders — only store credit or refund (if faulty or incorrect)
- Customer pays all shipping unless the item is faulty or incorrect
- Returns will only be accepted if the item is deemed faulty or incorrect
Sale Items
Final sale. No return or exchange unless the item is faulty or incorrect.
Item Condition
- Items must be unworn, unwashed, and have tags attached
- No signs of fake tan, make up or perfume
- Items returned in poor or used condition may be sent back to the customer at their expense
- Initial shipping costs are non-refundable
- We are not responsible for parcels lost in return transit — tracked delivery is recommended
