Returns & Exchanges

We want you to love your purchase! Choose the option that works best for you.

Key Policy Points

  • 14 days for domestic returns, 30 days for international
  • Items must be unworn, unwashed with tags attached
  • Exchange for same style or receive store credit (valid 24 months)
  • Customer pays shipping unless item is faulty or incorrect

What do you want to do?

Hey babe,
We've got your exchange request and we're ready to make it happen.
Here's what to do next:
1. Pack it up:
Make sure your items in original condition - tags still on, unworn, and packed securely.
2. Fill out your return slip:
Write your name and order number on the return slip that came in your original package. This helps us match your return fast.
Send it here:
Fantastic Baby
1/3 Westbury Terrace
Highton VIC 3216
Once your parcel reaches our HQ, we'll process your exchange and send your new piece ASAP. You'll get a confirmation email once it's shipped.
Got a question? Just reply to this email, our team's always here to help.
Stay fantastic!
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Returns & Exchanges Policy

General Policy

We want you to love your purchase! If something isn't right, we offer:

  • Exchange - for another size or color of the same style
  • Store Credit - valid for 24 months
  • Refunds - only for faulty or incorrect items

Important: We no longer accept returns for change of mind or wrong size. Customer pays shipping unless the item is faulty or incorrect.

Domestic Returns (Australia)

  • Items must be returned within 14 days of delivery
  • You may only exchange for another size or colour of the same style (if available)
  • If your preferred size or colour is unavailable → we'll issue store credit (valid for 24 months)
  • Return shipping costs are paid by the customer unless the item is faulty or incorrect
  • Returns will only be accepted if the item is deemed faulty or incorrect

International Orders

  • Items must be returned within 30 days of delivery
  • We do not offer exchanges for international orders — only store credit or refund (if faulty or incorrect)
  • Customer pays all shipping unless the item is faulty or incorrect
  • Returns will only be accepted if the item is deemed faulty or incorrect

Sale Items

Final sale. No return or exchange unless the item is faulty or incorrect.

Item Condition

  • Items must be unworn, unwashed, and have tags attached
  • No signs of fake tan, make up or perfume
  • Items returned in poor or used condition may be sent back to the customer at their expense
  • Initial shipping costs are non-refundable
  • We are not responsible for parcels lost in return transit — tracked delivery is recommended