Shipping & Delivery
AUSTRALIAN Orders:
We offer free shipping for all orders over $150 within Australia, using Australia Post.
Standard Shipping - Over $150 : FREE
Standard Shipping - Under $150: $6.95
Express Shipping - $9.95
INTERNATIONAL Orders:
We offer express worldwide shipping on all International orders, using Australia Post.
Standard Shipping - $20
Express Shipping - $40
Estimated Delivery Time
Orders are dispatched within 1-3 business days. Orders need to be placed before 2pm to make the days cutoff.
You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or public holidays.
Australia - Express Shipping: 1-2 business days
Australia - Standard Shipping: 2-5 business days
International - Express Shipping: 5-14 business days.
International - Standard Shipping: 14-30 business days.
IMPORTANT:
Due to Covid-19 our couriers may be experiencing additional shipping delays.
Please note that FBSH is not responsible for any potential delays or missing parcels once it has left our warehouse and handed over to shipping carrier. Please contact customer service at hola@fantasticbabyshakalaka.com if you have any questions about your order.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your Fantastic Baby Shakalaka account to check on your order status at any time. All orders that have been shipped can be tracked here https://auspost.com.au/mypost/track
Taxes and Duties
Australian Orders:
For orders shipping within Australia, GST is already added to all prices shown on our website.
International Orders:
We use a DDU (Delivery Duty Unpaid) service, which means you pay an ex-tax price at the checkout and are subject to any relevant local duties and taxes once the parcel arrives at your country. Please feel free to contact customer service if you have any further queries.
Authority To Leave
As FBSH do not take responsibility of loss or damaged items during transit. If you are unlikely to be home, we recommend to have it delivered to your work instead.